In almost any industry, there are some toxic gasses that folks may come in contact with. So, the products we sell help them determine how much gas might be present, and will give them a warning if there's too much there.
My name is Fred Bonn with ORR Safety. I'm the Corporate Instrumentation Sales Manager, and I've been with the ORR Corporation for 37 years. With instrumentation, we provide training. We want to make sure that our customers know how to use this equipment that they've purchased from us. New technology coming out today, we're doing more and more in what's called Lone Worker Monitors. We have monitors that can detect falls, high gas alarms, whether they pass out. Some monitors even have a switch on them that a customer can pull and get the attention of someone if they need help.
Here at ORR, Technical Services Department is responsible for on-site rental. We're also responsible or on-site services and mobile services. My name is Jeremy Skarda. I'm the Technical Service Manager of ORR Safety. I've been here a little over 13 years, now. We have the flexibility of short-term rental and long-term rental for our customers. Short-term rental is a great option for a couple reasons. One, if your instrument breaks and you need a quick instrument. Two, you have turn-arounds. You have a project. You need an extra 10, 20, 30, 100 instruments, we can get you the instruments and the docking station, and the accessories you need for the project.
Long-term rental is also available for customers who have a budget or need equipment for an extended period of time. Whenever the equipment is, we can get it for you.
On-site service at our customer's site is beneficial to them because I can fix it right there rather than having them have to send it to us. It's going to be a cost savings and a time savings. My name is Tyler Price. I am a service technician, and I've been with ORR for seven years.
Having us being able to do service is a huge convenience for our customers. They know they can send it to us. We'll get it fixed, repaired, and back to them in working order. So, that takes all of that worry off of their shoulders.
The staff is the heartbeat of the TSD. They're going to do what it takes to make sure your equipment is tested properly and that you get it back to you in a timely manner.
I think some key reasons why a customer would choose us is our technical knowledge. Our average length of service in the Tech Services Division is over 15 years.
We create a relationship with these customers. We're going to take care of you. We're going to make sure your equipment is serviced properly. We're going to get it back to you.
These monitors are considered life-saving devices, so we want to make sure we get our customers the right products, get them trained, so their people go home every night.
